Improving the public sector through digital messaging

duda_designers • December 26, 2019

With 64% of people stating they prefer text messaging for customer support, over voice calling – it is no wonder the hectic, often overstretched health care sector is utilising SMS messaging frequently. Below we’ve listed out a range of benefits of using text messaging within the healthcare sector.

It is no secret that the healthcare sector is over stretched and the healthcare professionals within it are often overworked. SMS messaging helps to improve staff efficiencies within the sector, using automated technology to trigger communication that needs to be sent periodically. Text messaging removes some of the training time required to answer phone calls and removes the challenges that can arise with person to person phone calls. SMS messaging ensures the messages sent by your healthcare centre are uniform and remain consistent with the same tone of voice. Read the full report by fastSMS here.

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